98bdt Help Center — Find answers to all your questions right here

98bdt Help Center — Always Here for You

New users on any online platform are bound to run into a few hurdles — whether it's setting up an account, making a payment, or figuring out how to place your first bet. The 98bdt Help Center is here to guide you every step of the way. This page is designed specifically for users in Bangladesh, giving you all the information you need in plain, easy-to-understand English.

Our goal is to make your experience as smooth and hassle-free as possible. That's why we've put together dedicated guides for every section — covering everything from account registration to withdrawal rules, all explained in detail.

Account Creation & Login

How do I create a new account?

Opening an account with 98bdt is quick and straightforward. Just follow a few simple steps to get started:

• 1
  Go to the Registration Page — Click the "Register" button in the top menu.
• 2
  Enter your mobile number — Enter your active Bangladeshi mobile number.
• 3
  Verify OTP — Verify your number using the code sent via SMS.
• 4
  Set a Password — Choose a strong password (at least 8 characters, including numbers and special characters).
• 5
  Complete Your Profile — Complete your profile by entering your full name and date of birth.

What should you do if you forget your password?

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Use that code to set a new password. The whole process takes just 2 minutes.

Account Verification (KYC)

For security purposes, 98bdt verifies every account. KYC is typically required before your first withdrawal. You will need to provide:

• Scanned copy of your National ID (NID) or passport
• Selfie photo
• Screenshot of your mobile banking account (for payment verification)

KYC verification is typically completed within 12–24 hours. Once verified, you won't need to go through the process again.

Deposit & Withdrawal Guide

How to Make a Deposit?

Depositing at 98bdt is supported through all major mobile banking methods in Bangladesh — Mobile Pay, Nagad, Rocket, and Upay are all accepted. The minimum deposit amount is just ৳500. Follow the steps below:

• 1
  Go to Wallet — After logging in, click on the "Wallet" or "Deposit" option.
• 2
  Select Payment Method — Select whichever service you use: Mobile Pay, Nagad, or Rocket.
• 3
  Enter Amount — Enter the amount you wish to deposit and confirm.
• 4
  Make a Payment — Send money via mobile banking to the provided number.
• 5
  Enter Transaction ID — Providing the payment reference number will get it credited to your account instantly.

How to Withdraw?

Withdrawing your winnings at 98bdt is as easy as it is fast. Most withdrawal requests are delivered to your mobile banking account within 5–15 minutes of submission.

• Minimum withdrawal amount: ৳500
• Maximum daily withdrawal: ৳2,00,000
• If KYC is not yet verified, your first withdrawal may take a little longer to process
• Withdrawals can only be made to your registered mobile number

Bonus & Rewards Support

How do I claim the welcome bonus?

To claim the 100% welcome bonus on your first deposit as a new member, enter a bonus code at registration or select the relevant bonus option. The bonus activates with a minimum deposit of ৳1,000.

What Are the Bonus Wagering Requirements?

Bonus funds cannot be withdrawn directly. You must first meet the wagering requirement — typically 10–20x the bonus amount. For example, a ৳1,000 bonus may require ৳10,000–20,000 in total bets. Full terms and conditions Bonus Page Available.

What if a bonus doesn't appear in my account?

If the bonus hasn't appeared in your account within 1 hour, contact us via live chat. Share your transaction ID and a screenshot of the deposit for a faster resolution.

Mobile App Support

Download & Install the App

The 98bdt mobile app is available for both Android and iOS. You can download it from the Google Play Store or the App Store, or install it directly via APK file.

To install the APK, enable "Unknown Sources" or "Install Unknown Apps" in your phone's settings. It's best to turn this off again once the installation is complete.

App not working?

• Close the app completely and relaunch it
• Restart your phone and check your internet connection
• Clear the app cache (Settings → Apps → 98bdt → Clear Cache)
• Make sure you have the latest version installed
• If you experience any issues, try the browser version and let our support team know

General Betting FAQs

What are odds?

Odds are a number that indicates how much you'll win. For example, odds of 2.5 mean a ৳100 bet returns ৳250 if you win (৳100 stake + ৳150 profit). Higher odds mean higher risk — but also a bigger reward.

What is Live Betting?

Live Betting means placing bets while a match is in progress. At 98bdt, you can place live bets on cricket, football, and many other sports. Since the odds shift with the flow of the game, betting at the right moment can be especially rewarding.

Can a bet be cancelled?

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you can use the "Cash Out" feature to withdraw part or all of your stake before the match ends.

Security & Account Protection

Your account security is our top priority. Follow the tips below to keep your account safe:

• Use a strong, unique password — never reuse a password from another account.
• Keep two-factor authentication (2FA) enabled.
• Never share your login credentials with anyone.
• Avoid logging in over public Wi-Fi.
• Report any suspicious activity to our support team immediately.

Responsible Gaming Support

98bdt believes betting should be fun, not stressful. If you feel your gaming habits are getting out of control, take action now:

• Deposit Limit: Set a daily or weekly deposit limit.
• Self-Exclusion: Temporarily suspend your account for a set period.
• Cooling-Off: Take a break of 24 hours or more.

To learn more Responsible Gaming Visit the page.